Return & Exchange Policy

We want you to love what you wear. If something's not right, here's how returns and exchanges work.

Return Window

You may request a return or exchange within 7 days of delivery.

Condition Requirements

Items must be unworn, unwashed, and undamaged, with all original tags attached and in original packaging. Items that don't meet these conditions may be sent back to you without a refund.

Non-Returnable Items

Items marked as final sale, and any item where hygiene seals have been broken, are not eligible for return.

How to Start a Return

Email hello@dogi.co.in with your order number and reason for return. We'll share pickup or drop-off instructions.

Refunds

Once we receive and inspect your return, refunds are processed to your original payment method within 7-10 business days. COD orders are refunded via bank transfer or store credit.

Exchanges

Need a different size? Let us know when you initiate your return and we'll prioritize dispatching the replacement once the original item is received, subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.

Contact

Returns questions: hello@dogi.co.in